Hospitality, Retail and Service Managers

Career Cluster: Coordinator
Hospitality, Retail and Service Managers are skilled at creating positive experiences for customers and employees alike.

Working as a Hospitality, Retail or Service Manager can be an incredibly rewarding experience. These roles offer the opportunity to work in dynamic and fast-paced environments, where no two days are ever the same. As a manager, you have the chance to lead and inspire a team of dedicated professionals, helping them to achieve their goals and deliver exceptional customer service. You’ll be responsible for creating a welcoming and inclusive atmosphere for your customers, ensuring that they have a positive experience every time they visit. Whether you’re managing a hotel, a retail store, or a restaurant, you’ll have the chance to build strong relationships with your customers and your team, and to make a real difference in people’s lives. With opportunities for career progression and the chance to develop your skills and knowledge, working as a Hospitality, Retail or Service Manager can be an incredibly fulfilling and satisfying career choice.

Possible Pathways
To become a Hospitality, Retail, or Service Manager, you typically need a high school diploma or equivalent, along with several years of work experience in the industry. Additional training, such as a certificate or associate’s degree in hospitality or business management, can also be beneficial. Many employers offer on-the-job training to help managers develop the necessary skills to lead a team and provide excellent customer service.


projected growth


size of field


hours worked
Culture and Society
Travel and Place
Interest areas
Most Common industries
Customer Service
core skills

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Projected Growth Source: Jobs and Skills Australia,, 2021 Employment projections for the five years to 2026.
Size of Field Source: ANZSCO 4-digit occupations: ABS Labour Force Survey, February 2023, custom trend.
Hours Worked Source: ABS Survey of Employee Earnings and Hours, May 2021, Customised Report.