Hospitality, Retail and Service Managers

Career Cluster: Coordinator
Hospitality, Retail and Service Managers are skilled at creating positive experiences for customers and employees alike.

Working as a Hospitality, Retail or Service Manager can be an incredibly rewarding experience. These roles offer the opportunity to work in dynamic and fast-paced environments, where no two days are ever the same. As a manager, you have the chance to lead and inspire a team of dedicated professionals, helping them to achieve their goals and deliver exceptional customer service. You’ll be responsible for creating a welcoming and inclusive atmosphere for your customers, ensuring that they have a positive experience every time they visit. Whether you’re managing a hotel, a retail store, or a restaurant, you’ll have the chance to build strong relationships with your customers and your team, and to make a real difference in people’s lives. With opportunities for career progression and the chance to develop your skills and knowledge, working as a Hospitality, Retail or Service Manager can be an incredibly fulfilling and satisfying career choice.

Possible Pathways
To become a Hospitality, Retail, or Service Manager, you typically need a high school diploma or equivalent, along with several years of work experience in the industry. Additional training, such as a certificate or associate’s degree in hospitality or business management, can also be beneficial. Many employers offer on-the-job training to help managers develop the necessary skills to lead a team and provide excellent customer service.

Moderate

projected growth

Significant

size of field

Average

hours worked
Culture and Society
Travel and Place
Interest areas
Most Common industries
Communication
Customer Service
Leadership
Problem-Solving
Time-management
core skills

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Projected Growth Source: Jobs and Skills Australia, labourmarketinsights.gov.au, 2021 Employment projections for the five years to 2026.
Size of Field Source: ANZSCO 4-digit occupations: ABS Labour Force Survey, February 2023, custom trend.
Hours Worked Source: ABS Survey of Employee Earnings and Hours, May 2021, Customised Report.