Hospitality Workers

Career Cluster: Linker
Hospitality workers are friendly and attentive, making them great at creating a welcoming atmosphere.

Hospitality workers have the unique opportunity to work in an industry that is all about making people happy. Whether they are working in a hotel, restaurant, or other hospitality establishment, these workers get to interact with guests from all walks of life and provide them with exceptional service. The work is fast-paced and dynamic, with new challenges and opportunities arising every day. Hospitality workers are often part of a close-knit team, working together to ensure that every guest has a memorable experience. They take pride in their work and are passionate about providing the best possible service to their guests. Overall, working in hospitality is a rewarding and fulfilling experience that allows workers to make a positive impact on the lives of others.

Possible Pathways
To become a hospitality worker, you need to complete a training program that covers topics such as customer service, food and beverage service, housekeeping, and front desk operations. Some employers may also require additional certifications, such as ServSafe for food safety or CPR and first aid. With the right training and qualifications, you can enjoy a rewarding career in the hospitality industry, with opportunities to work in hotels, restaurants, resorts, and other settings.


projected growth


size of field


hours worked
Culture and Society
Travel and Place
Interest areas
Most Common industries
attention to detail
Customer Service
core skills

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Projected Growth Source: Jobs and Skills Australia,, 2021 Employment projections for the five years to 2026.
Size of Field Source: ANZSCO 4-digit occupations: ABS Labour Force Survey, February 2023, custom trend.
Hours Worked Source: ABS Survey of Employee Earnings and Hours, May 2021, Customised Report.