Hotel Service Managers

Career Cluster: Coordinator
Hotel Service Managers are skilled leaders who excel at providing exceptional customer service.

Hotel Service Managers have a dynamic and exciting job that involves overseeing the daily operations of a hotel. They are responsible for ensuring that guests have a comfortable and enjoyable stay, and that all staff members are performing their duties to the best of their abilities. Hotel Service Managers get to work in a fast-paced environment where no two days are the same. They have the opportunity to interact with guests from all over the world, and to work with a diverse team of employees. Hotel Service Managers are also able to use their creativity and problem-solving skills to come up with innovative solutions to challenges that arise in the hotel. Overall, being a Hotel Service Manager is a rewarding and fulfilling career that allows individuals to make a positive impact on the lives of others.

Possible Pathways
Hotel Service Managers typically require a bachelor’s degree in hospitality management or a related field, as well as several years of experience in the industry. Additional training may include certifications in areas such as food safety, customer service, and leadership. Strong communication, organisational, and problem-solving skills are also essential for success in this role.


projected growth


size of field


hours worked
Culture and Society
Travel and Place
Interest areas
Most Common industries
Customer Service
core skills

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Projected Growth Source: Jobs and Skills Australia,, 2021 Employment projections for the five years to 2026.
Size of Field Source: ANZSCO 4-digit occupations: ABS Labour Force Survey, February 2023, custom trend.
Hours Worked Source: ABS Survey of Employee Earnings and Hours, May 2021, Customised Report.