ICT Support Technicians

Career Cluster: Linker
ICT Support Technicians are problem-solvers who excel at troubleshooting and providing technical solutions.

ICT Support Technicians have a fulfilling and exciting job that allows them to use their technical skills to help others. They get to work with a variety of technologies and software, which keeps their work interesting and challenging. They also have the opportunity to interact with people from different departments and backgrounds, which allows them to build strong relationships and develop their communication skills. Additionally, ICT Support Technicians have the satisfaction of knowing that they are making a difference in their organisation by ensuring that technology is running smoothly and efficiently. Overall, being an ICT Support Technician is a rewarding career that offers a great work-life balance and the opportunity to continuously learn and grow.

Possible Pathways
To become an ICT Support Technician, you typically need a degree or diploma in computer science, information technology, or a related field. Additionally, employers may require certification in specific software or hardware systems, such as Microsoft or Cisco. On-the-job training is also common, as technicians need to stay up-to-date with the latest technology and troubleshoot a variety of technical issues.

Very Strong

projected growth


size of field

Below Average

hours worked
Mechanical Systems
Interest areas
Most Common industries
Customer Service
Hardware Maintenance
Network Administration
Software Installation.
Technical Troubleshooting
core skills

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Projected Growth Source: Jobs and Skills Australia, labourmarketinsights.gov.au, 2021 Employment projections for the five years to 2026.
Size of Field Source: ANZSCO 4-digit occupations: ABS Labour Force Survey, February 2023, custom trend.
Hours Worked Source: ABS Survey of Employee Earnings and Hours, May 2021, Customised Report.