Career Cluster: Coordinator
Receptionists who are friendly and organised make great first impressions for any business.

Receptionists play a crucial role in any organisation, and their work is both challenging and rewarding. They are the first point of contact for clients, visitors, and employees, and they are responsible for creating a positive first impression. Receptionists are often the face of the company, and they must be friendly, professional, and efficient. They are responsible for answering phones, scheduling appointments, managing emails, and handling administrative tasks. Receptionists work in a fast-paced environment, and they must be able to multitask and prioritise their workload. Despite the challenges, receptionists find their work fulfilling because they get to interact with people from all walks of life and help them with their needs. They are an integral part of the team, and their contributions are valued and appreciated.

Possible Pathways
Receptionists typically need a high school diploma or equivalent, and on-the-job training is typically provided by the employer. This may include learning how to use phone systems, scheduling software, and other office equipment. Additionally, receptionists may receive training in customer service and communication skills to effectively interact with clients and visitors.


projected growth


size of field

Below Average

hours worked
Culture and Society
Travel and Place
Interest areas
Most Common industries
Customer Service
organisational skills
core skills

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Projected Growth Source: Jobs and Skills Australia,, 2021 Employment projections for the five years to 2026.
Size of Field Source: ANZSCO 4-digit occupations: ABS Labour Force Survey, February 2023, custom trend.
Hours Worked Source: ABS Survey of Employee Earnings and Hours, May 2021, Customised Report.