- Australian Privacy Principles
(a) Study Work Grow Pty Ltd ABN 74 626 075 018 (“we”, “our”) are committed to maintaining the privacy and confidentiality of personal information. We believe that the responsible use of personal information collected is critical to our business objectives and reputation.
(b) We have elected to follow the Commonwealth Privacy Act 1988 and accordingly will adhere to the Australian Privacy Principles (APPs) when collecting, using, disclosing, securing and providing access to personal information.
- Personal Information Collection
(a) Personal information is any information, including any opinion, about an identified individual, or an individual who is reasonably identifiable:
i) whether the information or opinion is true or not; and
ii) whether the information or opinion is recorded in material form or not.
(b) Sensitive Information is personal information which is given a greater level of protection under the Australian Privacy Principles, such as information about your health, criminal records, your religious beliefs or affiliations or political opinions. We only collect such information where we are permitted to do so under the Australian Privacy Principles and if such information is necessary to provide our services to you or where we are required to collect this information by law.
(c) We may invite you to provide information about yourself so that we are able to provide our services to you. We may also collect information about you from your school, university, or students. We do not collect information about you from other external sources.
(d) The extent and type of personal information we receive from you depends on the information you provide to us through our mailbox, website, smartphone application, telephone, face-to-face meetings and/or when you request services.
(e) In order for us to provide you with our services or otherwise to deal with you we generally require your:
i) Name, email address, contact numbers;
ii) Information about your school and education records;
iii) Any information that relates to you, that you provide to us directly through our website, email, questionnaires and phone conversations.
(f) Where it is lawful and reasonable to do so, you can remain anonymous or use a pseudonym if you wish, however it may reduce the type and quality of services we will be able to provide.
- Use and Disclosure of Personal Information
(a) We use the personal information which you provide to deliver services most suited to your needs.
(b) We use your personal information to:
i) communicate with you and respond to your requests;
ii) provide you with information about our services;
iii) provide you with services;
iv) administer and manage those services (including billing);
v) consult with your school or university;
vi) market our services by promotional and educational material and invitations;
vii) gather feedback on our services or our website;
viii) upload or download information from our office management software; and
ix) comply with any legal or regulatory obligations.
(c) We may use your personal information to inform you about our other services from time to time, however, we will give you an opportunity to decline to receive such communications.
(d) The personal information you provide to us will be retained only for as long as necessary to fulfil the purposes for which the information was collected or as required by law.
(e) We do not share personal information with third parties except as set out below or otherwise as necessary to provide our services or as required by law or other legal processes, and we never sell your personal information.
(f) The third party people/organisations to which we disclose your personal information may include our staff members, contractors and outsourced service providers who manage the services we provide to you, your authorised representatives, our professional advisers (including our accountants and auditors), government and regulatory authorities and other similar organisations, as required or authorised by law and our related entities.
(g) We will release specific information about you or your account to comply with any valid legal inquiry or process such as a search warrant, subpoena, statute or Court order. We will also release specific information in special cases, such as if there is an attempted breach of the security of our website or systems, or a physical or property threat to you or others.
(h) Information you enter when subscribing or making a purchase will be shared with payment processors, financial gateways, and your credit card company to authorize credit card payments. Such information may also be shared with necessary third parties solely for the purpose or carrying out the transactions.
(i) By submitting information online through a website or questionnaire, you acknowledge that we cannot guarantee the security of such information.
- Data Access and Quality
(a) We take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date.
(b) You can request access to the personal information we hold about you if you wish to do so. If we are unable to provide you with access, we will explain why. We reserve our rights to charge a fee for searching for and providing access to your information.
(c) You can contact us at any time to update your information and we recommend you do so as and when required. You can also advise us of changes by e-mail, telephone or letter using the details on our website.
(a) “Cookies” (small text files placed on your computer when you first visit our website) may be used on some parts of our website. Most browsers now recognise when a cookie is offered and permit you to refuse or accept it. If you are not sure whether your browser has this capability, you should check with the software manufacturer, your company’s technology help desk or your internet service provider.
(b) Cookies are primarily used to enhance your online experience and are not used to track the navigational habits of identified visitors, unless we obtain your permission to do so. If you visit our website to read or download content, much of the information we do collect via cookies is statistical only (for example the domain from which you access the internet, the date and time you access our site, and the internet address of the website from which you linked directly to our site) and is not personally identifiable. We use this information about the number of visitors and their use of the sites in aggregate form to make our site more useful and attractive to users.
- Overseas Transfer
(a) We use internet service providers that have servers located in Australia. We may also use, or use in the future, internet service providers that may have servers located elsewhere, including cloud service providers. This means that your personal information supplied to us online, for example through our website, smartphone application or our social media sites or office management software, may sometimes be transferred overseas for the purpose of storage on servers. If you elect to provide personal information to us through any of our online services you are deemed to consent to the possible overseas transfer of such information.
(b) Apart from the above we will only transfer your personal information overseas if:
i) we are required to do so by law;
ii) we reasonably believe that the recipient will be required to uphold privacy principles which are similar to the Australian Privacy Principles;
iii) you have consented to the transfer;
iv) it is not practical to obtain your consent or the transfer is for your benefit and your consent is likely to be given;
v) the transfer of the information is necessary for the performance of a contract between you and us; or
vi) we have taken reasonable steps to ensure that your personal information will not be held, used or disclosed by the overseas recipient in a way which does not comply with the Privacy Act and/or the APPs.
- GDPR Compliance
(a) If you are in the European Economic Area (EEA), we treat your information in accordance with European laws and regulations including the GDPR which governs how we may collect and process your information, and the rights you have in relation to it.
(b) Without limitation, if you are in the EEA:
i) We will collect and use your information only where:
(A) We need it to provide you with our services and fulfil our obligations to you, including providing you with advice on career options and resources;
(B) It is justified because of a legitimate interest such as for research and development or marketing our services (but only where our legitimate interest isn’t overridden by your interest in protecting your data);
(C) You consent to us using your information in a certain way; or
(D) It is necessary for compliance with our legal obligations.
ii) Where we transfer your information to a third party provider that is not located in the EEA, and is not subject to an adequacy decision by the EU Commission, we will require those third party providers to enter into an appropriate data processing agreement.
iv) You have a right to:
(A) Receive information which you supplied in a structured, commonly used, machine-readable format and to transmit that data to another entity, where the data is processed electronically;
(B) Require us to delete your information in certain circumstances such as when the information is no longer necessary for the purpose for which it was collected, or you withdraw your consent; and
(C) object to the processing of your information verbally or in writing.
v) If you require us to delete your information, you withdraw your consent or you object to certain use of your information, it may mean that it is not possible for you to continue using our services.
- Data Security
(a) We are committed to protecting your personal information from misuse and loss, and from unauthorised access, modification and disclosure, and will take reasonable steps to do so.
(b) Our personnel who have access to personal information have been trained to maintain the confidentiality of such information.
- Further Information
(b) If you are not satisfied with how we handled your complaint, you can lodge a complaint with us or with the Office of the Australian Information Commissioner at:
Telephone 1300 363 992
Post GPO Box 5218 Sydney NSW 2001
Facsimile +61 2 9284 9666